GROUND HANDLING
Our Ground Handling Services include: Fueling, Airline Representation, Passenger Services, Dedicated Passenger Services, Gate Services, Lost and Found Services, Lounge Services, Baggage Sorting and Transportation and Cabin Cleaning.
AIRLINE REPRESENTATION
As GSA (General Sales Agent), providing integrated marketing, sales, promotion, legal, airport services and supervision of flights on the airport on behalf of airlines. Additionally we offer call centre services on a 24hr/7 day basis serving the public and agencies. Upon request of the airline we act as a representative in front of government authorities on behalf of the airline.
PASSENGER SERVICES
We handle incoming passenger acceptance and guidance to baggage claim areas and terminal exit. We also handle:
- Lost, damaged and transfer Baggage processes of incoming passengers (if any)
- Outgoing passenger acceptance for flight and baggage processes
- Safe acceptance of outgoing passengers to the aircraft
- Incoming and outgoing VIP, unaccompanied children and special care passenger services
- Specially trained personnel for disabled passengers
AIRPORT CONCIERGE
Our well trained, dedicated and professional concierge protocol services experts are the disposal of your crew, passengers and VIPs. They will go all the way to ensure the people you care for are well catered for and ensure they are satisfied.
Our concierge services available to your crew, VIP and VVIPs include the following:
- Hotel booking
- Meet and greet and assist
- language translation
- VIP security and transportation
- Visa assistance
- Other personal service you may require
- Travel insurance
- Catering and dining
- Car rentals
- Tours and guides
- Spa treatments
- Chauffeured limousines